Terms of Business
Cancellation
The Consumer Protection (Distance Selling) Regulations 2000 gives
you the right to cancel an order within seven days of receipt. You
must notify us IN WRITING by letter, fax or email, and you must
return the goods unopened and unused at your own expense. We will
then refund, within 30 days.
Faulty Goods
If the product you purchase from SPM Ltd is faulty then you should
notify us in writing immediately to arrange a replacement or
refund. SPM Ltd will apply manufacturers' warranties where
appropriate. Your legal rights are governed by the Sale of Goods
Act 1979, Supply of Goods and Services Act 1982, Sale and Supply
of Goods Act 1994 and The Sale and Supply of Goods to Consumers
Regulations 2002.
Privacy
Your Privacy is guaranteed. We will not pass on or sell your
details to any third party, but if you opt to join our email list
we may email you from time to time with details of special offers
etc. SPM recognises the concern of our customers regarding privacy
of information. All information is stored securely, and is not
accessible to other users. We are committed to protecting your
privacy. We will only use the information that we collect about
you lawfully (in accordance with the Data Protection Act 1998). We
collect information about you for two reasons: firstly, to process
your order and secondly, to provide you with the best possible
service. We will endeavour to email you to keep you up to date
with your orders, however, we will not send you marketing emails
unless you have given us your consent. We will also give you the
opportunity to unsubscribe on all marketing emails. The type of
information we will collect about you includes: your name address
phone number email address credit/debit card details We will never
collect sensitive information about you without your explicit
consent. We will endeavour to keep the information we hold
accurate and up to date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies we
will delete or correct it promptly. The personal information which
we hold will be held securely in accordance with our internal
security policy and the law.
The health information provided on this website is for information
only. If you have queries relating to health matters then you
should consult a health practitioner.
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